NHTSA Complaint #11714803 — 2018 TOYOTA C-HR

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11714803
Vehicle 2018 TOYOTA C-HR
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I left my apartment on my way to school when my vehicle suddenly stopped in the middle of the road. I was on a three lane, one way street and I was stuck in the middle. My vehicle could not move forward or backward despite the engine still running and being gear. It was a really busy time of day and I sat there for about 3 hours, still in the middle of the street, waiting for a tow. A police officer had to sit behind me with his lights on and cones out to prevent other drivers from colliding with me. No warning lights came up on my dash prior to or during the incident. The repair shop diagnosed it to need a new transmission and torque converter costing roughly $16k to fix. My vehicle is under 100k miles and I have seen others complain about the same issue. Toyota Canada has issued an extended warranty on these same vehicles because this is a known issue however, the same cannot be said for the US. My car is currently still in the shop as I am still trying to figure out how I’m going to get it repaired.

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