NHTSA Complaint #11700385 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated that while driving approximately 15 MPH, the brake pedal was depressed, and there was an abnormal whining sound coming from the front driver's side wheel well. The contact had to depress the brake pedal sooner to allow more stopping distance while stopping the vehicle. The contact stated there was no warning light illuminated. The contact stated that the abnormal sound occurred at speeds between 15 and 20 MPH. Additionally, the contact stated that the rear-view camera was no longer functioning. The contact stated that the image from the rear-view camera was distorted. The contact had received notifications of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention). The contact called a local dealer and the manufacturer and was advised that parts were not yet available. The contact stated that the manufacturer had advised that the recall for the brake master cylinder, parts were on a national back order, and that the remedy for the rear view camera was also not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.