NHTSA Complaint #11683593 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition EL. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brake Hydraulic); however, the part required for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 35 MPH, an alarm sounded in the cabin, and the “Brake Failure” warning light illuminated. The contact depressed the brake pedal, and the brake pedal went to the floorboard. The vehicle coasted to a parking lot where the vehicle came to a stop. The contact inspected the vehicle and noticed there was no brake fluid in the brake fluid reservoir. A person nearby assisted with adding brake fluid to the reservoir. The vehicle was driven to an Auto Repair Shop and coast to a stop. The certified mechanic noticed that the brake fluid reservoir was empty again. The contact stated that the brake reservoir was empty within 2 to 4 minutes. The mechanic confirmed that the brake master cylinder was leaking brake fluid into the brake booster. The vehicle was not repaired. The vehicle was towed to the dealer, whose diagnosed the vehicle and confirmed that the failure was linked to the recall. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The manufacturer opened a case; however, the case was closed due to no updates on the availability of the parts. The manufacturer informed the contact that the part could be replaced; however, the parts would be the same parts on the recall. The failure mileage was approximately 227,000.