NHTSA Complaint #11678176 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that a warning light indicating that the brake fluid reservoir was empty had illuminated within 10 minutes of adding brake fluid to the vehicle. Additionally, the contact stated that while driving and depressing the brake pedal, the contact noticed that the brake pedal pressure was reduced, and the vehicle failed to respond as intended, causing the braking distanced to be extended. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was approximately 135,000.