NHTSA Complaint #11700375 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11700375
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	November 19, 2025
Date Filed	November 19, 2025
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the transmission was shifting roughly while upshifting or downshifting. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed about a TSB with a similar failure, and the contact was informed that there were no recalls on the VIN related to the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

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