NHTSA Complaint #11700154 — 2021 FORD ECOSPORT

The contact owns a 2021 Ford EcoSport. The contact stated that while driving 30-40 MPH, the messages "Save the Battery", "Turn off Engine", and "Restart" were displayed. The program restarted, and the screen went blank, and the instrument cluster became inoperable. Additionally, the contact was informed about NHTSA Campaign Number: 25V126000 (Power Train). The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was taken to the local dealer again, where it was diagnosed and determined that the alternator, engine, transmission, and computer needed to be replaced. The mechanic informed the contact that there was no warranty coverage for the failure. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.