NHTSA Complaint #11710698 — 2021 FORD ECOSPORT

The contact owns a 2021 Ford EcoSport. The contact stated that while driving approximately 35 MPH, the low oil pressure warning light illuminated. The contact heard an abnormally tapping sound coming from the engine compartment, and there was white smoke coming from the exhaust pipe and under the hood. The contact pulled over and turned off the vehicle. The vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that the oil drive belt tensioner arm had failed and caused the engine to seize. The dealer informed the contact that the engine and oil pump needed to be replaced. The contact stated that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and had been placed on a waiting list by another dealer for the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that the engine and oil pump for the year and the model vehicle were on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 69,000.