NHTSA Complaint #11699495 — 2020 FORD EXPLORER

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11699495
Vehicle 2020 FORD EXPLORER
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

My headlights and turn signals continue to go out and come back on. Multiple people with this exact same model explorer are also having this same issue. I truly think this should be a recall with the 2020 ford explorer platinum as this is a huge safety concern. Please see linked Reddit post for proof of multiple people reporting the exact same issue. This issue has been addressed by the dealership, and I was advised that the entire headlight module would need to be replaced. My driver side was replaced under warranty and the headlight is now functioning, but my driver turn signal continuously goes out every month or so now after the replacement. This issue started mere months after I purchased this vehicle directly from the dealership brand new. Please see this attached Reddit post for multiple people with the exact same car complaining of the same issue. I can also provide all receipts from where this was addressed at the dealership multiple times. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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