NHTSA Complaint #11699453 — 2019 TOYOTA HIGHLANDER

The contact owns a 2019 Toyota Highlander. The contact stated that while driving approximately 35 MPH, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The contact previously owned a 2017 Toyota Highlander and heard the same whining sound coming from the transmission. The contact stated that when the 2017 Toyota Highlander was taken to the dealer where the vehicle was purchased, the contact was offered a trade of the 2017 Toyota Highlander for the 2019 Toyota Highlander. Following the failure of the 2019 Highlander, the vehicle was taken to two different dealers to be diagnosed. The first dealer had not diagnosed the vehicle but stated that the vehicle was operating normally. The vehicle was taken to another dealer, who diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact researched the failure online and determined that the 2017 Highlander and the 2019 Highlander had the same model transmission, UA80F - CVT transmission. The manufacturer was informed of the failure and informed the contact that the vehicle was no longer under warranty. The failure mileage was approximately 133,000.