NHTSA Complaint #11699208 — 2017 JEEP CHEROKEE

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle with several unknown warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was taken to the dealer several times for the same failure. The contact later received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts for the recall repair were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.