NHTSA Complaint #11699129 — 2016 HYUNDAI TUCSON

Brought vehicle in on 07/10/25 to dealership with very low oil, it was determined vehicle was burning oil and combustion cleaning was recommended. Hyundai Corp. denied claim due to 2nd owner. We are not 2nd owner had to transfer title upon my father's death, vehicle owned by family. Hyundai then approved claim and combustion cleaning was done. We were then told by dealership to bring in vehicle every 1000 to check oil. On 2nd 1000 check it was determined to be burning oil and needed engine replacement. Hyundai Corp. denied claim this time stating gross maintenance neglect from 01/2018-06/2019 period but only 3084 miles were put on between oil change. This was not brought up during combustion denial. Also Hyundai stating out of warranty which expired 08/24/25 but issues started in 07/2025. I have asked Hyundai Case Manager to provide written proof in owner's manual where it shows we did not maintain vehicle in accordance to manual.