NHTSA Complaint #11699118 — 2019 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11699118
Vehicle 2019 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

While driving my 2019 Jeep Cherokee, the vehicle's start/stop system malfunctioned and caused the engine to completely shut off at a traffic light. I had my hazard lights on, and while stopped safely another driver rear ended my vehicle. The Jeep has had repeated issues with stalling and engine shut-off since I purchased it. This is a serious safety concern and could have caused greater injury. I brought my vehicle to the dealership 3 times for the same issues once back in 01/25/2023, when the vehicle was still under warranty a part was ordered and replaced, but the same issues kept recurring. When I brought the vehicle back in in 2024 I was told because my warranty had expired I would have to pay out of pocket to repair the issue.

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