NHTSA Complaint #11707852 — 2019 JEEP CHEROKEE

What happened : The vehicle experienced a sudden electrical failure and loss of normal shutdown control. The vehicle would not start or turn over. After repeated attempts, it eventually started, at which point all dashboard lights began flashing uncontrollably. The engine continued running even after the ignition was turned off and the key was removed. The only way to shut the vehicle down was to disconnect the battery. This created a safety concern due to the inability to control the vehicle’s electrical systems or safely shut off the engine. The failure occurred without prior warning. The vehicle was taken to an authorized dealership for inspection. Diagnostics confirmed a failure of the Body Control Module (BCM). The Steering Column Control Module (SCCM) was also found to be non-functional and may have been affected by the BCM failure. The vehicle remains inoperable and is awaiting replacement of the BCM, which is currently on backorder with no estimated availability. The failed components are available for inspection upon request. The issue has been confirmed by the dealership. No crash occurred, but the malfunction posed a potential safety risk due to uncontrolled electrical behavior and inability to shut down the vehicle normally.