NHTSA Complaint #11697219 — 2017 LINCOLN MKC

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (ENGINE) and 25V572000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while the vehicle started, the interior lights and lights on the instrument panel failed to function as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who determined that the failure was due to an electrical system failure. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken back to the independent mechanic; however, the independent mechanic referred the contact to the local dealer. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.