NHTSA Complaint #11697086 — 2021 TESLA MODEL Y ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Complaint Details

ODI Number	11697086
Vehicle	2021 TESLA MODEL Y
Component	ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Date of Incident	September 26, 2025
Date Filed	November 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

This incident appears to relate to NHTSA ongoing investigation at Tesla's low voltage battery system failure causing door handle malfunction. (September 26, 2025) 2021 Model Y front and rear doors (all four) was locked down with a seven years old child inside the car at home garage driveway. Mom unable to open up doors from exterior. A few hours later, left driver door was able to open but other passengers door remained locked down. (October 2, 2025) Sent Model Y to Tesla service center and identified low voltage battery and vehicle controller failure. Tesla technician replaced those electrical components with service fee charged.

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