NHTSA Complaint #11688228 — 2021 TESLA MODEL Y ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Complaint Details

ODI Number	11688228
Vehicle	2021 TESLA MODEL Y
Component	ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Date of Incident	September 9, 2025
Date Filed	September 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

- Open rear passenger door and secured child in car seat. - Try to open driver side rear passenger door - which would not open. - Tried to open rear passenger door where child was in, and the door would not open. - Car was powered off and none of the doors opened. - After approximately 5 minutes, front passenger door opened, and child was removed form the car through the front door. - Requested roadside assistance with the diagnosis of 12V battery failure. - No warning that 12V battery was near end of life - Software updated the previous night.

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