NHTSA Complaint #11696478 — 2020 FORD EDGE

With no warning signs, I put my 2020 Ford Edge into Drive, but it didn't move; so, I put it into Reverse and it wouldn't move. After a minute, I was able to drive it. The next day, I was able to drive it ~1/4 mile when this sandy, gritty noise happened and the Wrench light came up on the dashboard. I pulled over, then the Check Engine Light came on, so I turned off the car. I turned it back on, and when I put it in Drive, it didn't move, so I put it in Reverse and it didn't move. I had the car towed to a Ford Dealer, who after diagnosis, told me the transmission needed to be repaired @ $8600. My car had 136,000 miles on it when this happened; I always maintained it, including a tune up, with full fluid flush, per the recommended maintenance @ 100,000 miles. I was told by the mechanic that the planetary broke up and went through the entire system, ruining it.