NHTSA Complaint #11696344 — 2017 HYUNDAI TUCSON

1- I purchased a 2017 Hyundai from CarMax in Edison, NJ 2- Within one month the car broke down, choking and not being able to go highway speeds 3- Brought it to Goodyear, (CarMax’s repair provider for their warranty). They replaced the ignition coils, engine modules-coils, performed a GDI/PFI 2-step fuel system cleaning, (known as Top Engine Cleaning. They replaced the spark plugs and the engine air and cabin filters. The engine was clogged with carbon deposits. 4- 7 Months later the same thing happened and the same work was done by Pep Boys. 5- Two to three weeks later it happened again. The work was guaranteed so they “fixed” it again. They also said the engine was low by 2 1/2 quarts and there was a problem with that engine, I should check with Hyundai. 6- I was told by Hyundai’s corporate office to go to one of their dealerships and get an Oil Consumption Test, which consist of an oil change and then have it tested after 1,000 miles. I will get 2 - 4 test before a determination is made. 7- The car failed the first test, having consumed 2 1/2 quarts of oil within a 1,000 miles. 8- I was told I had to get a Top Engine Cleaning, (the 3rd one within 13 months), before I can continue the test. 9- I get the engine cleaned for, $1,434.11 then resumed testing. 10- The car failed again and I was told by Corporate that they are dropping my claim because the car has too many miles and is too old! From the very beginning they knew the year of the car and the mileage. I am being defrauded and I’m now stuck with paying a $485.90 car note along with a $269 a month insurance bill for a car that was no good from the very beginning! Please,I need your help to hold Hyundai responsible for their promise to give me a new engine after following the steps they required of me, and/or holding CarMax responsible for selling me a car with an engine that is no good. This has cost me thousands of dollars on top of what I’m paying for the car!