NHTSA Complaint #11695819 — 2013 HYUNDAI ELANTRA

The contact owns a 2013 Hyundai Elantra. The contact stated that there was a lot of play in the steering wheel, and the steering wheel moved back and forth with no resistance while the vehicle was being driven or while idling. There was a loud clunking noise coming from the steering column while turning the steering wheel to the left or the right. The vehicle was taken to a certified mechanic, who diagnosed that the steering column flexible coupler had failed and caused the wheels to not respond correctly while turning the steering wheel. The contact was informed that the steering column flexible coupler needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.