NHTSA Complaint #11715202 — 2013 HYUNDAI ELANTRA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11715202
Vehicle 2013 HYUNDAI ELANTRA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

[XXX] is subject to Safety Recall 20V-755 Hyundai Recall 251 for a defective ABS module that may leak brake fluid, cause an electrical short, and increase the risk of an engine compartment fire. The recall remains open and has not been performed. On Feb 2, I brought the vehicle to McGovern Hyundai of Arlington and disclosed an active brake fluid leak consistent with Recall 251. I also stated that brakes were recently replaced 4 weeks ago. The service advisor incorrectly said the recall was just for a fuse and unrelated to brake fluid. The dealership drove the car for a state inspection despite knowing about the leak and open recall. They stated the brakes are bad and requested payment for a diagnostic, which I declined. No diagnostic testing was performed. The dealership informed me the required ABS module part was unavailable and instructed me to return Friday, waiting 3 5 business days. The recall repair was not completed, and no towing or alternate transportation was offered. The dealership invoice documents the incomplete repair. I live in East Boston, MA, a densely populated urban area with street parking. If the defect causes a fire, it could endanger nearby vehicles, residences, and public safety. I am filing this complaint to document the unprepared safety defect, dealership misinformation, and ongoing community fire risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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