NHTSA Complaint #11689688 — 2013 HYUNDAI ELANTRA

My steering wheel has been shaking and having a clunking sound when I accelerate over 60 miles, go over any bumps, and turn. I had my mechanic diagnose it and I was told the steering coupler was bad. I did some research to see if it was a recall and it wasn't. Then I saw on Hyundai.com then I could check my VIN and verify if my vehicle qualified for the extended warranty for this issue. My vehicle qualified however after contacting customer service directly to verify, they advise me my vehicle did not qualify because of being over 100,000 miles. Prior to contacting them I saw that they had a statement saying that this issue was not safety related. I didn't believe that to be correct because my mechanic told me otherwise, and information I saw regarding Google searches said the opposite. Also, my own experience whenever that shaking of my steering wheel occurs I literally have to use both of my hands to control it. Therefore I believe it is a safety issue that absolutely needs to be revisited as being such. I was advised on that call to take it to the dealership and have them diagnose it and advise headquarters directly however I made it clear that I did not want to have to incur a diagnostic fee when the initial diagnostic I had was free and I have the estimate breakdown from my mechanic. And I did not believe that there should be any diagnostic fee for a safety concern. I did advise them that I was going to contact NHTSA and advised them of this circumstance in order for it to be reviewed.