NHTSA Complaint #11695169 — 2012 HYUNDAI SONATA ENGINE

Complaint Details

ODI Number	11695169
Vehicle	2012 HYUNDAI SONATA
Component	ENGINE
Date of Incident	October 17, 2025
Date Filed	October 23, 2025
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My engine seized on the highway on my way home from work. The service department has been horrid. They lied about who the manager is. They lied about the reason behind not wanting to honor the recall. They are rude - threatened to tow my car today after I waited 6 days to hear back from them about the issue with my car and determination. Was extremely rude. Stated that they were not honoring the recall because there was obvious signs of my engine being tampered with or certain parts on my engine, but could not provide a name of the part or a serial or model number so that this could be verified. I need this addressed immediately.

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