NHTSA Complaint #11694607 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11694607
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	October 16, 2025
Date Filed	October 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

On my way to visit my cousin down south my vehicle wouldnt go in park. A warning came across stating that it was a shift system fault. I went to the Ford dealership in North Carolina. They werent helpful. I went to a nearby auto repair shop alerted me that it was an issue with tge powertrain that Ford covered in vehicles same as my yr make and model. Ford refused to honor it due to the fact that it doesnt fit my vin number even though it is the very same issue presented in the other vehicle with the similar yr make and model. It is unsafe. I have a family. I would not move

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