NHTSA Complaint #11694068 — 2021 FORD EXPLORER

The contact owns a 2021 Ford Explorer. The contact stated that while driving approximately 30 MPH, the check engine warning light illuminated, and there was a burning odor coming from the vehicle. The contact pulled over and parked and allowed the vehicle to cool down before driving back to the residence. The vehicle was towed to the dealer and was diagnosed with coolant intrusion into the engine and the oil main bearings, causing engine failure. The contact was informed that the engine needed to be replaced. The contact received a notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.