NHTSA Complaint #11621998 — 2021 FORD EXPLORER

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated prior to the failure, the oil was changed 2-months prior at approximately 27,000. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from under the hood. No warning light was illuminated. The vehicle was towed to a local dealer where it remained for further diagnostic tests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,000. VIN tool confirms parts not available.