NHTSA Complaint #11694048 — 2013 HYUNDAI SONATA

The contact owns a 2013 Hyundai Sonata. The contact stated while driving 55 MPH, the vehicle shut off unexpectedly and failed to restart. The engine warning light was illuminated. The vehicle was towed to an independent mechanic who determined that the failure was caused by the starter. The mechanic informed the contact about an engine recall. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The starter was replaced. While leaving the dealer lot, the vehicle shut off. The dealer informed the contact that the spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, who informed about a monetary compensation, a starter, or a repurchase of the vehicle. The failure mileage was approximately 198,000.