NHTSA Complaint #11694031 — 2011 FORD EXPLORER
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11694031 |
| Vehicle | 2011 FORD EXPLORER |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
My recall 24S02 has not been fixed, Exterior A-Pillar applique. I have been sent 2 letters dated Feb 2024 & July 2024 about this recall, today is 10-17-2025. My dealership is LaFontaine BIrch Run Mi is very good, Ford customer service on the other hand is very very poor. I have been chasing down this recall for over 18 months. When I finally got a hold of someone at Ford's customer service, they [XXX] ) transferred me to my dealership to resolve. The dealership can't make this part. Ridiculous. No one or no incident so far has happened. How long does a car manufacturer have to manufacture parts to complete the recall?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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