NHTSA Complaint #11672118 — 2011 FORD EXPLORER

" exterior A pillar applique trim clip attachments are not properly engaged." I recieved a safety recall letter July 2024. I called Zeigler Ford dealership for the repair. They scheduled an appointment and inspected it and said they cannot fix it due to unavailable parts from Ford. This has been going on for a year and supposedly they can't get the parts. Pieces of the rubber around my windshield was flapping around and eventually fell off. When I called Ford customer service, they said first I need to get the vehicle inspected to that I told them I already had it inspected. Then they transferred me to the dealership to schedule an inspection which I don't need because it was already done. They just transferred me and did not answer my question as to why it hasn't been fixed yet, and why they are not supplying parts to the dealership. They basically left it to the service technician to tell me again that there are no parts. They want to give people the run around and let them possibly get injured in unsafe vehicles.