NHTSA Complaint #11693763 — 2024 JEEP WRANGLER

While driving my 2024 Jeep Rubicon 4xe, both the Check Engine and “Service Battery” lights came on, and the vehicle suddenly shut down completely in the middle of a busy intersection. I lost all ability to accelerate, steer, or brake — the steering wheel locked, and the vehicle was inoperable in heavy traffic. I was trapped in the lane with vehicles approaching from all directions, unable to move or control the car in any way. It was a frightening and dangerous experience that could have resulted in a serious accident. This was the second time this same issue occurred. The first happened around May 17, 2024, when the vehicle had approximately 500 miles. The dealership repaired it under warranty and returned it to me. The most recent incident occurred around October 10, 2025, at approximately 10,000 miles. The San Leandro Jeep Dodge Ram Chrysler dealership inspected the vehicle and confirmed that Jeep engineering is aware of the problem and that a fix is being developed, but there is no known repair or release timeline. They stated the only option was to clear the codes and return the vehicle. This is also my second Jeep 4xe to experience the exact same issue. My previous 4xe was repurchased by the manufacturer (FCA/Stellantis) in 2023 after similar “Service Battery” warnings and total shutdowns while driving. This ongoing defect is a severe safety hazard. The vehicle can lose all power, propulsion, and steering without warning, leaving the driver and others on the road in immediate danger. A total loss of control — especially while crossing an intersection or driving at speed — could easily result in a crash or fatal injury.