NHTSA Complaint #11693737 — 2021 FORD BRONCO SPORT

I was driving home from work one day on a Monday and my vehicle had a bunch of warning notifications pop up such as pre collision assist not available, blind spot assist not available, etc as well as a wrench icon popped up and stayed on stating to service 4wd. I stopped driving my vehicle until I could get it serviced. I then took my vehicle to ford to get it diagnosed on Friday of the same week ford stated they would be able to diagnose it for $150 then repair and labor costs would come after. Well they never looked at my vehicle Friday so they told me to bring it back the next Monday I brought it back they said they would diagnose it a few hours later I received a call stating they “think” it’s my AWD module located under the passenger seat but they would not know if that was the problem until they got under the seat and that would cost me an extra $500 for them to inspect it. From research I have been doing they should have been able to tell me if it was exactly that module or not by plugging a J2534 into the main module and using the FDRS application that all ford dealers use. From more research I have been doing this is a very common problem with 2021 ford broncos concerning the AWD module. The faulty AWD module could be caused from a faulty battery which was a recall on my specific vehicle they stated they tested my battery that day but I’m not sure if they actually did because I tested it at home and it was reading low and I just had that battery replaced by ford in March of 2025. As well a faulty AWD module in a 2021 Bronco Sport could be related to a recall, especially the recall for the powertrain control module (NHTSA Campaign 25S26) which can cause AWD system faults. Additionally, there was a separate, earlier recall (Customer Satisfaction Program 21B19) specifically addressing a faulty transistor in the AWD module itself. My car is was not a candidate for this recall but I believe it is apart of it as well as others who are experiencing this problem.