NHTSA Complaint #11693562 — 2024 JEEP WRANGLER

I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack before being able to safely merge across lanes into a rest stop. I figured that if I switched into gas mode because it appeared to be an electrical problem that I might be able to continue my drive I started driving and not five minutes later I was stalled on a bridge. It was the scariest experience I’ve had probably ever in my life I had to completely shut down my car and restart it just to inch my way onto a shoulder after getting across a bridge with other cars going over 60 70 mph. Eventually I was able to disconnect the battery and reconnect it just in order to make it safely to a dealership with my father, following behind me. Because the check engine light went off when the battery was reconnected, when I got there, the dealership told me the diagnostic test showed no concerns and said that I could take the car and continue my drive. then 15 minutes after continuing my drive it stalled again, again on the highway! So I made my way back to the dealership and in the 10 miles that it took to get to the dealership the car stalled over five more times every single time it stalled I risked someone running into the back end of my car. I was told to contact Chrysler for a customer care case and they were not helpful at all. I was given a loaner that I couldn’t take out of state so I couldn’t get back to New York in a timely fashion so I had to wait in DC an extra day just to get my car back. I still don’t feel safe in the vehicle because a little software glitched caused such a major issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)