NHTSA Complaint #11693287 — 2024 JEEP WRANGLER

On 10/10/25, I lost drive power after the OTA Uconnect update. On my drive, I abruptly had absolutely no acceleration, the gear indicator on the dash started flashing, the power mode indicator disappeared, an alert said shift into park and press the brake + start button, and the check engine light and red wrench lights came on. I was still able to steer and brake with power steering and brakes for maybe 30 seconds before those went out too. This happened in the middle on an intersection which was terrifying. After putting it into park and pressing the brake and start button it started back up and I could drive it normally for a little bit, but it happened two more times on my 1.5 mi drive home. I called AAA to tow it to the dealership (Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury, 2 Latti Farm Road). The dealership informed me that Jeep instructed them not to work on my vehicle. The dealership had me contact Jeep customer service myself on 10/13/25. I have called Jeep Customer Service three times with no update or communication from the case manager and I am without a vehicle as of the time of this submission. Both the dealership, Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury and Jeep Customer Service have not been cooperative or willing to assist me in this safety concern. I have lost a day and a half of work and still have no information or status update.