NHTSA Complaint #11692795 — 2024 JEEP WRANGLER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11692795
Vehicle 2024 JEEP WRANGLER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

After downloading the latest UConnect update, I turned on my Jeep and started my drive. About 500 feet later all the dash lights came on, told me to shift into drive to drive (I was) and I lost all power and steering control. I turned the Jeep off and back on and I could drive. This time I made it 1/4 mile and it shut off again, same situation in the middle of an intersection making a left turn. I was nearly hit by other vehicles and had to rely on the downhill slope to roll into the closest parking lot. The software update is bricking all 4xe jeeps that download the software update. UConnect help said they didn’t have a solution and to call Jeep Customer Support. I called them and a man answered the phone and said “we can’t help, call back on Monday” and hung up. I called my dealership and they didn’t know what was wrong with it either. I now do not have a vehicle until Tuesday at the soonest due to the holiday and the weekend.

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