NHTSA Complaint #11692660 — 2024 JEEP WRANGLER

We’ve experienced multiple ongoing issues with this vehicle, and the dealership’s only suggestion so far has been to file a lemon law claim. Last month, the car began jerking excessively while driving typically at speeds between 35–45 mph. The best way to describe it is that it feels as though all the wheels lock up at once, causing a loud tire-screeching noise. It was a frightening experience. The dealership claimed to have resolved the issue with a “software update.” However, just last night, my wife was stranded on the highway when the car suddenly started shutting down mid-drive, similar to what happens when a vehicle runs out of gas. The maximum speed she could reach was about 20 mph, and the check engine light came on. She switched from hybrid mode to eSave (gas-only mode), which allowed her to get home safely. This morning, she tested it again. The check engine light was initially off, but after a short drive, it came back on and the vehicle started shutting down again. This Jeep is a lease, and despite being in the shop five times three of those for a full week the dealership continues to “service” it without providing a real solution. We are extremely concerned about the vehicle’s safety and reliability at this point.