NHTSA Complaint #11692502 — 2018 JEEP COMPASS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11692502
Vehicle	2018 JEEP COMPASS
Component	POWER TRAIN
Date of Incident	September 23, 2025
Date Filed	October 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

Shifting assembly failed. When the service center went to order it, it was heavily backordered (meaning many people with this Make / Model experiencing the same failure at the same time). Service center showed me that a thin rubber gasket is all that failed … it is no more substantial than a rubber washer you put in a water hose). Why a $500 part for a $0.50 failure? (Perhaps that is the service center taking advantage.) But even still why would Jeep put such a cheap part in such a critical location where it can break and become dislodged and result in you losing control of your vehicle drive train? Something feels very wrong about this.

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