NHTSA Complaint #11689742 — 2018 JEEP COMPASS

The contact owns a 2018 Jeep Compass. The contact stated that intermittently, while driving 60 MPH on the highway uphill, the vehicle suddenly lunged forward and backward. The vehicle failed to respond when the accelerator pedal was depressed or released. The contact stated that the engine revved high. The vehicle was stopped and began to shake. The driver was able to pull over safely. The vehicle was restarted, and the malfunction, transmission, and service engine warning lights were illuminated. The message “START/STOP not Available” was displayed. The contact called the local dealer, but there was no answer. The vehicle was not diagnosed or repaired. The manufacturer was called, but the phone hung up, and the automatic system confirmed there was no recall coverage. The contact attempted to use the website, but there was an error with the submission. The failure mileage was approximately 37,000.