NHTSA Complaint #11692304 — 2017 FORD ESCAPE

The contact’s daughter owns a 2017 Ford Escape. While the contact’s daughter was driving at an undisclosed speed, the vehicle unintendedly decelerated to 17 MPH. The driver was able to pull over to the side of the road where a family member was able to tow the vehicle back to the residence. The vehicle had been parked in the driveway at the residence and was no longer drivable. A certified mechanic inspected the vehicle at the residence. The mechanic determined that there was coolant leaking into the engine due to faulty cylinder walls, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and confirmed that the repair was not covered under warranty or recall. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact back to the dealer for assistance. The failure mileage was 134,975.