NHTSA Complaint #11692162 — 2016 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11692162
Vehicle 2016 HONDA PILOT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

Heard a knocking sound, had it towed, diagnosed by local mechanic ans then diagnosed by Honda mechanic as engine rod bearing failures. Consistent with recall. However Honda says this vehicle VIN is not scoped within the recall, and therefor requires an engine replacement. Both mechanics, and Honda Sales Mgr, service Mgr, and sales rep, along with other mechanical knowledgeable persons, all were shocked by the issue, and suggested the vehicle should go for 100,000 more l without this type of problem. Furthermore, all were shocked that the recall / Honda would not cover it, due to it being the same issue listed on the recall. Additionally, the dealership claimed the "lifetime powertrain warranty " was void and this would not be covered there either.

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