NHTSA Complaint #11692052 — 2019 JEEP CHEROKEE

1. The Power Transfer Unit (PTU) failed, which also caused damage to the transmission and rear drive system. The PTU is part of Recall 25V-011 / Jeep Campaign 01C. The failed components and all related service documentation are available for inspection upon request from Boone Jeep (July 8, 2025) and Randy Marion Jeep (September 10, 2025). No, PTU part was available. 2. While driving on the highway, the vehicle suddenly jerked hard, lost all power, and became inoperable, putting me and other motorists at immediate risk of collision. The vehicle also would not go into Park, creating a rollaway hazard once stopped. These incidents occurred with my grandchildren in the vehicle, making it a severe safety concern. Despite confirming the PTU recall diagnosis, Jeep returned the vehicle to me with no repair available or timeline for a fix, forcing me to continue driving an unsafe vehicle. 3. Yes. Boone Jeep confirmed the PTU failure on July 8, 2025, after diagnosing major jerking, grinding, and loss of power. Later, Randy Marion Jeep also confirmed on September 10, 2025, that the PTU had failed again and that the rear drive and transmission were also damaged due to the same issue. The September 10th one was after I had the transmission replaced. 4. Yes. The vehicle has been inspected by two authorized Jeep dealerships (Boone Jeep and Randy Marion Jeep), acting as manufacturer representatives. Both confirmed the PTU failure and associated damage. No police or insurance inspections have been conducted. 5. Yes, warning light Service 4WD first appeared around springtime this year. This PTU defect has now caused multiple drivetrain failures, including the transmission and rear drive, and continues to pose a serious safety risk. The vehicle remains unsafe to drive, and Jeep has no available remedy for Recall 25V-011 / 01C. Immediate manufacturer action is needed to provide a repair or reimbursement.