NHTSA Complaint #11691461 — 2017 DODGE DURANGO

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11691461
Vehicle	2017 DODGE DURANGO
Component	SEATS
Date of Incident	October 4, 2025
Date Filed	October 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

While driving, the Active Headrest Restraint deployed on the passenger side WITHOUT accident. It appears the plastic piece that holds the pin broke. Luckily there wasn't a passenger present but this could've done serious head injury. This also puts the driver at risk for the driver side could deploy randomly. There were no messages or warnings or any symptoms indicating to the failure.

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