NHTSA Complaint #11691271 — 2018 FORD EXPLORER

1 year ago, the exterior pillar trim detached on the 202 Highway in Mesa, Arizona while I was drivign 65 MPH. It cracked another windshield. I received the recall and went in to Robert Horne Ford Dealership. They informed me those pieces are on recall. I told them to notify me when they became available. It has been 1 1/2 years and still nothing. This week, the other side pillar trim came off, again while I was on the highway. This is dangerous. Now I feel like my windshield is not secure, as it is shaking while I am driving. The recall was announced in January of 2024. It is October of 2025. How can a company ignor the recall and simply not address explicit safety violations? NHTSA # 24V031