NHTSA Complaint #11690944 — 2018 CHEVROLET VOLT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11690944
Vehicle 2018 CHEVROLET VOLT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

The dealer reported having repaired an emissions recall for a fuel vapor leak, however the repair was ineffective and the vehicle still reports the leak as a fault code "slow" and "fast" emissions leak. The dealer refused to recheck their work without payment. Recently I came into possesion of a borescope camera and was able to photograph the dealer's "repair". The photos clearly show the parts for the emissions repair are located in the wrong place as compared with GM's own service bulletin. Therefore the dealer did not do the repair, or failed to do the repair, and refused to check there own work without compensation when informed of the continuing problems and left me to do their recheck of their work at my own expense. I have provided photos of the GM prescribed parts placement and the incorrectly placed parts in my car as well as the resulting damage. We never experienced the relief intended to be provided by the repair service. They claim to have performed the necessary recall service, but THAT IS A FALSE CLAIM. See Chevrolet TSB N192273600. NOT PERFORMED CORRECTLY SO FAILED. The dealer, Haselwood Chevrolet, Bremerton Washington, was contacted by phone and email but offers no response. They have the pictures of the botched repair job. Additionally the car needs warranty service for a bad park switch which service they refuse to perform without my agreeing in advance to pay for that in warranty repair.

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