NHTSA Complaint #11690938 — 2011 HYUNDAI SONATA

The affected component is the engine/rod bearing (Theta II 2.4L). My 2011 Hyundai Sonata stalled and the engine locked up twice in live traffic (March 2025 and July 2025). The vehicle is available for inspection if needed. This created a serious safety risk to me and others on the road, as the stall occurred on [XXX] at highway speeds. This failure could have been catastrophic had it happened on the DC/Baltimore Beltway or another high-traffic roadway. Hyundai’s system shows Recall 132 was marked complete at very low mileage (around 32,000 miles), but my vehicle later developed oil consumption and stalling consistent with rod bearing failure. Capitol Heights Hyundai noted a warranty pre-authorization (PA) in March 2025 and told me Hyundai needed my mailing address “for the claim,” but later said it was a typo and that no record exists. The dealership charged me for a diagnostic but did not inspect the vehicle for rod bearing failure, despite symptoms consistent with Recall 132. Annapolis Hyundai, where the car was purchased as a CPO, has admitted they have no documentation that Recall 132 was ever performed (no repair order, mileage, or technician notes). Yet Hyundai’s system shows Recall 132 marked “complete.” Without proof that the KSDS software or bearing inspection was done, I belive this recall should be considered open. Hyundai Consumer Affairs has stated that I must pay for towing and diagnosis before they will investigate, with possible reimbursement later. This conflicts with federal law (49 U.S.C. § 30120), which requires recall diagnosis and repair at no cost to the consumer. Prior to the failures, my vehicle had a history of oil consumption and “no oil on dipstick” findings, which are known precursors to rod bearing failure. No warning lamps appeared before the stalls. I am requesting NHTSA’s assistance in requiring Hyundai to provide documentation or reopen Recall 132 and perform a no-cost inspection/repair to ensure this vehicle is safe to operate INFORMATION REDACTED PURSUANT TO THE FREEDOM OF