NHTSA Complaint #11712626 — 2011 HYUNDAI SONATA

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving approximately 65 - 70 MPH, there was a grinding sensation coming from the front wheels, and the grinding sensation was felt in the steering wheel. The vehicle was taken to the dealer, who diagnosed that the rod bearings and hubs had failed, causing the grinding sound. The contact was informed that the rod bearings and hubs needed to be replaced. The vehicle was towed to a certified mechanic, and the vehicle was repaired. The contact stated that while driving at various speeds the following day, there was a loud grinding sound coming from the vehicle. The sound also occurred while the vehicle was parked. While attempting to accelerate from 25 - 35 MPH, the engine started knocking, and the vehicle clunked and jerked. The vehicle decelerated, and the contact pulled over to the side of the road. The contact became aware that the accelerator pedal was not operating as needed. While on the side of the road, the contact turned off the vehicle and attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to a certified mechanic, who diagnosed that the engine had failed, and the mechanic recommended the engine replacement. The vehicle was not repaired. The vehicle was towed to a different dealer, Capital Hyundai of Greensboro (801 E Bessemer Ave, Greensboro, NC 27405), and the contact was informed of NHTSA Campaign Number: 15V568000 (Engine). The vehicle was not repaired because the manufacturer stated that the maintenance history was not satisfactory enough to warrant an engine replacement. The failure mileage was approximately 138,000.