NHTSA Complaint #11710623 — 2011 HYUNDAI SONATA

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving approximately 30 MPH, the vehicle unexpectedly lost motive power. There was no warning light illuminated. The vehicle became inoperable and could not be restarted, and the vehicle was towed. The vehicle was towed to a dealer, where it was diagnosed with engine failure. The dealer stated that the failure was related to a previous recall associated with the VIN; however, the recall number was not provided. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure but denied coverage for the repair and alleged that the engine failure was a result of negligence in the maintenance records. The approximate failure mileage was 183,000.