NHTSA Complaint #11690822 — 2020 FORD F-150

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11690822
Vehicle 2020 FORD F-150
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I brought my 2020 F-150 XLT to Cook Ford Texas City for a recall (24E12 PM reprogramming) and a steering issue that have happened while driving and making me loose control, almost hitting the vehicle front! After spending over $3,400 to get the whole steering system changed, I picked up my truck thinking everything was good. Within one day of the recall being done, my check engine light came on with an emissions fault. When I asked about it, I was told this was "normal" after the recall because now the PCM is able to read codes. But it feels shady that a brand-new problem shows up immediately after a recall reprogramming. Now, I'm being told I might have to pay for even more expensive repairs like a catalytic converter (5k for both) - right after just spending thousands. It's frustrating, stressful, and feels like a never-ending cycle. After looking online, I found many other Ford owners sharing the same experience with this recall on forums like Reddit. That makes me believe this is not an isolated case.

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