NHTSA Complaint #11636285 — 2020 FORD F-150

The contact called for her partner who owned a 2020 Ford F-150. The contact stated that the dashboard had warped near the passenger side's glove compartment when purchased. The dealer had been informed of the failure and informed the owner that the dashboard needed to be replaced. The vehicle was not repaired. The contact stated that while the vehicle was stopped and idling at a traffic light, the vehicle lunged forward causing the contact to aggressively depress the brake pedal, causing the vehicle to jerk abnormally. The contact stated that the engine was revving abnormally while stopped at a traffic light. Additionally, while shifting into reverse or drive, there was an abnormal clicking sound coming from underneath the vehicle. The contact stated that the failure had occurred approximately 5 times. The vehicle was taken to the dealer, and a computer reset was performed. The contact was unaware of the diagnostic results, or the repairs performed on the vehicle. The contact stated that the failure persisted, and the steering wheel intermittently loosened, there was oil leaking underneath the vehicle, and there was an abnormal burning oil odor coming from the vehicle. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 81,557.