NHTSA Complaint #11693793 — 2020 FORD F-150

While driving, my 2020 Ford F-150 suddenly displayed a warning on the dashboard that read “Steering Assist Fault – Service Req’d.” Moments later, the truck completely lost power steering, and the steering wheel began to lock up while the vehicle was still in motion. I, (the owner of the vehicle), was able to muscle the steering wheel just enough to safely get us off the road and home. Had he not had the physical strength and experience to manage the vehicle manually, this could have resulted in a major accident or fatality. The truck was towed to Duval Ford on October 13, 2025, where it was diagnosed as needing an electronic power steering rack replacement, with a total repair estimate of $4,049.70. The vehicle is not under warranty, and Ford has informed us there is no recall currently associated with this issue. This is a critical safety failure of a steering system and should not be happening at any mileage. We are reporting this incident to request a formal NHTSA investigation into this issue, as it could easily lead to severe injuries or death in other cases.