NHTSA Complaint #11690503 — 2025 JEEP WAGONEER S

Writing to formally express my deep dissatisfaction with the vehicle I purchased approximately six months ago. Unfortunately, the vehicle has been in the service department for nearly five of those six months due to persistent and serious mechanical and electronic issues that have yet to be resolved, despite multiple attempts by the dealership and manufacturer. The most alarming issue is that the vehicle frequently stalls and then abruptly lurches forward, simulating the feeling of being rear-ended. This issue presents a significant safety risk not only to myself but to other drivers and pedestrians. I strongly believe this vehicle is unsafe to drive in its current condition. In addition, the onboard camera system activates randomly while driving. While this may not pose an immediate danger, it is yet another sign of the vehicle’s erratic and unreliable behavior. The dealership has sent out multiple engineers to inspect and diagnose the problem, but none of these efforts have resulted in a permanent fix. The defects remain unresolved, and the vehicle continues to be unsafe and undependable. I have made it clear that I no longer wish to have this vehicle returned to me, as I believe it is inherently defective. What is especially troubling is that despite being aware of these recurring safety issues, Stellantis continues to sell this model to new customers — effectively placing more unsuspecting drivers at risk. Furthermore, because this is an electric vehicle (EV), I incurred additional costs beyond the vehicle itself, including installation of a home charging station and a full upgrade to my home’s electrical system. The manufacturer has not offered to cover these costs, nor have they offered to remove the charger or restore the damage done to my home during installation, should the vehicle be returned or replaced. I am seeking a fair resolution that fully compensates me for the vehicle, the additional infrastructure costs, and any necessary restoration to