NHTSA Complaint #11711997 — 2025 JEEP WAGONEER S

10/14/25: Started car and put it in reverse, slow to reverse. Then tried to pull forward, very sluggish with a delay, then when I pushed accelerator a little more, it took off and then it wouldn’t stop. I had to slam on breaks to stop. My head jerked forward and back and hit the headrest. My son was pushed forcefully into his seatbelt to stop the momentum. I turned on/ off car and then started to accelerate again thinking maybe something I did was wrong- but ‘felt that the car was off’. I tried to go forward again and the car wouldn’t really move, it was very slow to accelerate and then accelerated really fast and I got scared and the breaks were not responsive. The car was very slow to stop- I had to slam on the breaks again in the parking lot. At this point, I was very shaken up and so was my child asking if the car was safe. The shifting wheel was very hot. It wasn’t a sunny day and none of the other parts of the car was hot. At this point I was concerned about the electrical workings of the car and slowly drove back home which was just across Main street and across Channel. I then called Jeep and reported the problem. I also looked online to see if anyone had a similar experience and found a woman had a similar experience on 9/8/25. Road side assistance towed car to dealership. On 1/10/26 the same thing happened. Was backing out of driveway to do errands. Car slow to move when pushing accelerator pedal. Then accelerates very fast without much pressure on accelerator. Very slow to break had to slam on breaks to stop. In reverse, car started rolling forward first. Put back on charger and it seemed to reset everything and car worked normally. Afraid to I drive u less absolutely necessary due to inability to control car when it does this. Jeep contacted both times. Taken in for service first time- found nothing wrong and couldn’t reproduce. Out of town shortly after second time- car sat parked. Plan to take in 1/20/26.